Your inquiry deserves care, too.
How we handle information shared through this website.
Contact requests
When online requests are available, we collect your name, email address, optional phone number and town or county, service interest, preferred contact method, and permission to contact you. We also record when and where the request was submitted so our team can follow up.
This website is for basic contact inquiries. Please do not submit diagnoses, medical histories, insurance information, payment details, or other sensitive information. We do not accept document uploads through the contact form.
How we use information
We use your contact details to respond to your request, arrange a conversation, and track follow-up. Permission to respond to an inquiry does not subscribe you to marketing emails. Automated email acknowledgments confirm receipt, not an appointment or care arrangement.
Website service providers
When enabled, our online inquiry system uses Neon for database storage and staff authentication, Resend for email notifications, and Cloudflare Turnstile to help prevent automated abuse. These providers process information needed to perform their services. Staff notifications contain a link to the private inbox rather than your inquiry details.
We use essential security and staff sign-in cookies. Staff access is restricted to authorized accounts. Public contact details are not stored in your browser by the inquiry form.
Retention and your choices
Website contact requests are scheduled for deletion after 90 days unless a different retention period is disclosed here before collection begins. Information subsequently transferred into a separate care record is governed by that record’s policies. Provider logs and backups may follow separate retention schedules.
To ask about your information, request correction or deletion, or withdraw permission for further inquiry follow-up, email info@royaltyhomecarema.com or call (617) 276-4816. We may need to verify your identity before responding.
Optional AI assistance
If AI chat is enabled, messages you enter are sent to OpenAI to generate responses about our services. Do not share medical, financial, or other sensitive details in chat. Chat messages are not automatically attached to a contact request. Our team confirms all care arrangements.
Contact Royalty Homecare
Royalty Homecare Services LLC
859 Willard Street, Suite 400
Quincy, MA 02169